If you need to make changes to your order, please contact the PrimeVirility support team as soon as possible. Once an order has been processed or dispatched, modifications may no longer be possible. We’ll always do our best to assist where we can.

If you need to update your shipping address, please contact the PrimeVirility support team immediately. Changes can only be made before the order has been dispatched. Once your order is on its way, we may not be able to redirect it.

PrimeVirility strives to process and dispatch orders as quickly as possible. However, same-day delivery is not guaranteed and may depend on your location and order time. All orders are typically processed and shipped promptly to ensure fast delivery.

If you would like to return a product, you may submit a return request within 30 days of your order date.
To qualify for a return, the following conditions apply:

• The product must be returned in its original packaging.
• The item must not be damaged, unless it was delivered in that condition.
• First-time purchases of a specific product may be returned, even if partially used.
• You must contact our support team before sending any items back.

Returns sent without prior approval or that do not meet these requirements may be declined.

To reset your password on PrimeVirility, follow these steps:

1. Go to the login page and click “Forgot Password?”

2. Enter the email address linked to your account.

3. Check your inbox for a password reset link.

4. Click the link and create a new secure password.

If you don’t receive the email, please check your spam folder or contact support for assistance.

Your personal data at PrimeVirility is handled with strict confidentiality and security.

We collect only the information necessary to process your orders, manage your account, and provide customer support. Your data is securely stored and protected using industry-standard security measures.

We do not sell or share your personal information with third parties, except where required to complete your order (such as payment processors or courier services) or when legally required.

For full details, please review our Privacy Policy.